AktivBo has introduced a new industry-specific AI capability within its AktivBo Analytics platform, designed to help real estate companies analyse open-ended tenant feedback more efficiently and make faster, more informed decisions.
The new feature automatically categorises written responses from tenant surveys, maps them to relevant question areas and highlights actionable insights in a clear visual format. The update aims to streamline internal processes while strengthening customer satisfaction efforts.
“We want to help our customers translate data into action faster and with greater precision. This new AI capability is an important step in that direction. By automatically processing large volumes of open-ended responses and understanding the context through an industry-specific lens, our customers gain not only deeper insights but also clear guidance on what to prioritise.
“And because actionable feedback is visually highlighted, it’s easy to see at a glance where attention is needed. This empowers real estate companies to make faster, better-informed decisions and ultimately deliver an even stronger tenant experience.”
Martin Talme, Chief Business Officer, AktivBo
AI trained on three decades of industry knowledge
The AI model behind the new service has been trained exclusively on real estate data and draws on AktivBo’s 30 years of experience in tenant research. Unlike general-purpose text analysis tools, the model uses semantic and tone analysis tailored to the nuances of both residential and commercial property feedback.
Supporting targeted and data-driven decision-making
The feature enables companies to assess tenant experience at multiple levels, including property, neighbourhood, portfolio and organisation wide. The goal is to support operational improvements by giving property teams clearer insight into where attention is required from the tenant feedback.
“This is not a generic AI tool – it’s a sector-specific solution built to understand the language, challenges, and realities of the real estate industry. Its launch reflects our long-term strategy to reduce the analytical burden on our customers while delivering actionable recommendations directly within the platform. Our goal is to help customers more quickly understand what tenants are telling them and what steps to take next.”
Anton Persson, CTO, AktivBo
AktivBo works with nearly 500 real estate companies in more than 20 countries, providing customer survey analytics that support operational planning and performance improvement. The company serves markets including the US, Canada, Germany, Sweden, the Netherlands, Denmark and the UK.
